Covid-19: Information & Protective Measures

Winter season 2020/21 in Lenzerheide

Dear guests and service providers of the Lenzerheide holiday region

In the 2020/21 winter season, the focus is on compliance with all protective measures against infection with the COVID-19 virus. The safety and health of our guests, employees and locals is a top priority for the Lenzerheide holiday region.
Latest news Covid-19 measures

19 March 2021

Stay in holiday accommodations
A maximum of 10 persons may stay in holiday accommodations. Groups of persons living in a common household are exempt from this rule.

Protective measures of the mountain restaurants
The closure of all catering establishments has been extended until 30 April 2021. Take-away offers are excluded.

You can find an overview of the take away offers here.

8 March 2021

The obligation to wear masks in the village centre of Lenzerheide has been lifted. The «General protective measures» continue to apply.

1 March

Take Away Offers Still Available
Various take away offers are still available in the entire snow sports area (despite the closure of the terraces).
You can find an overview of the take away offers here.

Open shops for your purchases
As of now, you can shop again in all shops in the Lenzerheide holiday region. 
You can find an overview of shopping opportunities here.

 

18 January 2021

Sale of sports equipment: 
Sports equipment can be pre-ordered and collected in the shops during their regular opening hours or delivered to your home. No on-site consultations or fittings are possible. 

Rental of sports equipment: 
The rental of sports equipment is also possible on Sundays. 

Stay in holiday accommodations: 
A maximum of 5 persons may stay in one holiday accommodations. Groups of persons living in the same household (e.g. a family of six) are excluded from this rule.

You can find an overview of the take away offers here.

You can find an overview of the click and collect offers here.

 

11 January 2021

Mask obligation on the pedestrian path around the Heidsee, the cross-country ski trail was exempt, lifted.
If the minimum distance of 1.5 metres from other persons cannot be maintained at all times, masks are compulsory in accordance with federal regulations.

The pedestrian path and the cross-country ski trail additionally lead over the Heidsee. The reason for this is the walkability of the Heidsee, which is made possible by the increased ice formation thanks to the low temperatures of the past days. In addition, the pedestrian paths on and around the Heidsee will be tracked wider to ensure as much space as possible for the distance to be maintained between people (groups). 

  • The mask obligation in the village centre of Lenzerheide now only applies between the Hotel Danis and the SPAR.
  • Mask obligation lifted in the village centres of Parpan and Churwalden. If the minimum distance of 1.5 metres from other persons cannot be maintained at all times, the mask obligation applies in accordance with federal regulations.
  • Mask obligation in the village centre of Lantsch/Lenz (community centre - Volg) is lifted.

30 December 2020

✅ Skiing and snowboarding are still possible. The epidemological situation in the canton allows this. Current information on the applicable capacity restrictions can be found here.

✅ As of December 31, 2020, the Grisons government is granting initial relief for catering businesses in ski resorts in the area of takeaways. Terraces may now be used again.

✅ From January 4, 2021, the ban of alcohol on ski slopes will be lifted.

21 December 2020

 Skiing and snowboarding is still possible. Current information on the current capacity restrictions can be found here.

 Anyone entering Switzerland who is subject to a quarantine obligation must to report immediately to the competent cantonal authorities. Detailed information can be found here.

🛑 Entry ban UK and South Africa. Due to a new variant of the coronavirus, the Federal Council has banned entry into Switzerland from the UK and South Africa.

New: Masks are mandatory at various places in the villages and at Heidsee lake.

The municipalities of Vaz/Obervaz, Lantsch/Lenz and Churwalden are introducing mandatory masking at highly frequented locations in the Lenzerheide holiday region as of Wednesday, 23 December 2020. Specifically, the mask obligation applies here:

Lenzerheide:

  • In the village centre from Café Aurora to the SPAR supermarket and Volg / Zentrum Lai.
  • On the pedestrian path around the Heidsee (cross-country slope is excluded)

Valbella:

  • In front of SPAR Super Market

Lantsch/Lenz:

  • On the grounds of the Biathlon Arena Lenzerheide (incl. Foppa car park).
  • From Hotel Sarain to Volg
  • At the Lantsch/Lenz ski lift

Parpan

  • Parpan Post to Heimberg car park (road)
  • Heimberg car park to Heimberg chairlift (road)
  • Heimberg chairlift to Parpan Post (pedestrian path)

Churwalden

  • Between Hotel Restaurant Post and Migros

Lain

  • Bus stops Lain and SPAR supermarket.

Masks are mandatory for people over 12 years of age.

18 December 2020

✅ Skiing is still possible.

The Federal Council has ordered the closure of all catering establishments by 22 January 2021. Take-aways, delivery services and restaurants and bars for hotel guests are exempt.


You can find an overview of the take away offers here.

Sports and wellness facilities as well as cultural, entertainment and leisure facilities will also remain closed until 22 January 2021. Exceptions are ski resorts and other facilities in open terrain as well as wellness facilities for hotel guests. The following leisure facilities in the Lenzerheide holiday region are currently open:

  • Snow sports area Arosa Lenzerheide
  • Cross-country skiing tracks incl. cross-country skiing centres (Toilettes only)
  • Winter hiking trails
  • Lenzerheide ice rink

 

 

 

 

11 December 2020

Unfortunately, there are supply bottlenecks for the special Arosa Lenzerheide face-coverings in the form of a buff and large quantities are no longer available at short notice. The last few are currently available at the ticket offices.

However, this does not jeopardize the ski day. The following models of face-coverings are permitted and recommended for transport on the mountain railways.

Label Arosa Lenzerheide geprüft | © Arosa Lenzerheide

Lenzerheide certified companies

It is important for the Lenzerehide holiday region to protect guests and employees as much as possible from Covid-19. For this reason, appropriate protection concepts are in place in the companies.

The «Arosa Lenzerheide tested» label shows which companies have committed themselves to special protection against the corona virus.

We wish you a great and safe stay in Lenzerheide!

certified companies (pdf)

HOW WE PROTECT OURSELVES IN LENZERHEIDE

Together against COVID-19

General protective measures
So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Face coverings are mandatory

In all mountain railways (gondola lifts, aerial tramways, chairlifts, skilifts), in all enclosed spaces as well as in the restaurants and hotels there is an obligation to wear a face covering for persons over 12 years of age.

Masks are mandatory at various places in the villages and at Heidsee lake.

The municipalities of Vaz/Obervaz, Lantsch/Lenz and Churwalden are introducing mandatory masking at highly frequented locations in the Lenzerheide holiday region as of Wednesday, 23 December 2020. Specifically, the mask obligation applies here:
Lantsch/Lenz:

  • At the Biathlon Arena Lenzerheide (incl. Foppa car park).
  • At the Lantsch/Lenz ski lift

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Wash your hands thoroughly

Hand hygiene is even more important this winter:

  • Guests and employees wash their hands thoroughly several times a day.
  • Whenever possible, we refrain from shaking hands and smile charmingly at our counterpart during your stay on the mountain.
  • Furthermore, we recommend the use of the generously provided hand disinfectants.

Arosa Lenzerheide | © So schützen wir uns in Arosa Lenzerheide

Keep distance

You can become infected with the new coronavirus if you have close and prolonged contact with an infected person. By keeping the necessary distance (1.5 metres), you protect yourself and others from infection:

  • Keep distance to the people in front and behind you when you are queuing
  • Protect particularly endangered persons in your environment by keeping a distance
  • In restaurants, guests may only take off the mask when seated at a table.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Carry out cleaning and disinfection measures

We ensure regular cleaning and disinfection of toilets, often touched surfaces in buildings and transport systems, especially contact surfaces such as handrails, handles and shelves.

  • Our guests and employees cough and sneeze into a handkerchief or the crook of their arm.
  • We professionally dispose of our used face coverings in the waste. We wash the face coverings daily.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Show self-responsibility

Please show personal responsibility and protect the health of your fellow human beings. Install and activate the Swiss Covid-APP and thereby help to optimise «contact tracing».

Respect our health and hygiene guidelines and enjoy your winter sports days in Arosa Lenzerheide.

Let's give Sars-Cov-2 in Arosa Lenzerheide no chance!

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Buy tickets online & pay cashless

Buy your day or multi-day ticket online whenever possible. The earlier you book your ticket, the lower your price!

If you buy your ticket at one of our sales points, we ask you to always pay cash-free whenever possible.

Protective measures mountain railways
So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Guidelines for safe winter sports operations in Arosa Lenzerheide

Detailed protection concept of the Arosa Lenzerheide mountain railways

Protective measures mountain restaurants
So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

All catering establishments will remain closed until 30 April 2021 as a result of the Federal Council's decision. Take-away offers are excepted.

You can find an overview of the take away offers here.

Frequently asked questions (FAQ)

Together against COVID-19

Churwalden

Lenzerheide

The Federal Council has ordered the closure of all catering establishments by 22 January 2021. Take-aways, delivery services and restaurants and bars for hotel guests are excluded.

The closure of the catering establishments also affects the offer on the mountain. The mountain restaurants have therefore changed their offer to take away. The food can be consumed, for example, at a location on the slopes or during a break in the car.

You can find an overview of the take-away offers in the Lenzerheide holiday region here.

Sports and wellness businesses (e.g. fitness centres, artificial ice rinks, swimming pools) as well as cultural, entertainment and leisure businesses (e.g. cinemas, museums, libraries, concert halls, zoos) will also remain closed until 22 January 2021. Exceptions are ski resorts and other facilities in open terrain as well as wellness facilities for hotel guests. The following leisure facilities in the Lenzerheide holiday region are currently open:

  • Snow sports area Arosa Lenzerheide
  • Cross-country skiing tracks incl. cross-country skiing centres (Toilettes only)
  • Winter hiking trails
  • Lenzerheide ice rink

You can find detailed information on the safety measures for using the mountain railways here.

Find out more before your trip on the website of the State Secretariat for Migration SEM. There you will find questions and answers on entry and stay in Switzerland, the exceptions and suspension of visas.

From 8 February, you will have to submit your contact details electronically when you enter Switzerland. The Electronic form for incoming travellers can be filled out online.

If you have purchased tickets for an event that was cancelled due to the coronavirus, please contact the organizer directly. Only the organizer himself can decide whether a refund or possibly a postponement of the event is possible.

If, after your booking, there are new restrictions due to the coronavirus or you are unable to start your journey, various accommodations offer you a free cancellation up to 31 days before arrival. The conditions applicable in each case are displayed directly in the shopping basket for each service provider. Nothing stands in the way of a secure booking!g! 

  • Free of charge until 31 days before arrival
  • 30 to 14 days before arrival 70% of the booking amount
  • 13 to 3 days before arrival 90% of the booking amount
  • from 2 days before arrival/non-arrival 100% of the booking amount

You are welcome to send us a cancellation request, and we will process it as soon as possible.

Contact

Our guests and their concerns are close to our heart. Help us to make the stay more pleasant and safer for all our guests. We look forward to your ideas and suggestions for improvement. Thanks to you, we can continuously improve.

Send your feedback

More Informations

Get more information about the current situation in the canton of Graubünden and in Switzerland. You can find daily news on the websites of the Canton of Graubünden and the Federal Office of Public Health (FOPH).

canton of Graubünden

Information and updates on the current situation in the canton of Graubünden.

federal office of public health

Information on the new coronavirus from the Federal Office of Public Health.

Schneeschuhwandern in Lenzerheide | © Urban Engel Perspectiva

#discoverlenzerheide

The Lenzerheide holiday region invites you to discover, this summer more than ever.

Whether you are sporty, comfortable, alone, in a group or as a family - everyone is invited to (re)experience Lenzerheide. Share your discoveries from cosy spots to hidden tours with #discoverlenzerheide.

More details
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Easy Winter Storno

Look forward to your coming winter holidays in Lenzerheide! With us you are on the safe side: If, after you have made your booking with us, there are new restrictions due to the coronavirus or you are unable to start your journey, various accommodations offer you free cancellation up to 31 days before arrival. The conditions applicable in each case are displayed directly in the shopping basket for each service provider. So nothing stands in the way of a successful booking!

  • Free of charge until 31 days before arrival
  • 30 to 14 days before arrival 70% of the booking amount
  • 13 to 3 days before arrival 90% of the booking amount
  • from 2 days before arrival/non-arrival 100% of the booking amount
Book your winter holiday in Lenzerheide now