Information & Covid-19 protective measures

Winter season 2020/21

Dear guests and service providers of the Arosa Lenzerheide holiday region, the health and safety of the population, the employees of the tourist businesses and guests from all over the world is a top priority. Below you will find the most important answers to the most frequently asked questions.


Together against COVID-19

For a safe visit to the Lenzerheide holiday region
Covid-19 Schutzmassnahmen | © Bundesamt für Gesundheit

Keep your distance

You can be infected with the new coronavirus if you have had close, prolonged contact with an infected person. By keeping the necessary distance (1.5 metres), you protect yourself and others from infection:

  • When standing in line, keep your distance from the people in front of and behind you
  • Protect people at especially high risk around you by keeping your distance

Covid-19 Schutzmassnahmen | © Bundesamt für Gesundheit

Masks compulsory

  • Indoors, all persons over 12 years of age must wear a mask (closed mountain railways, point of sales, restaurants). Please bring your own mask.
  • Masks are not required for outdoor areas and chair lifts. However, we would ask you to wear a mask outdoors if the minimum distance cannot be maintained.

Covid-19 Schutzmassnahmen | © Bundesamt für Gesundheit

Wash your hands thoroughly

Handwashing is of crucial importance when it comes to hygiene. You can protect yourself from infection by washing your hands regularly and thoroughly with soap and water. Soap renders the virus harmless.

Covid-19 Schutzmassnahmen | © Bundesamt für Gesundheit

Avoid shaking hands

  • Not shaking hands.
  • Avoid hugging and kissing to greet people.
  • Not touching your nose, mouth and eyes.

Covid-19 Schutzmassnahmen | © Bundesamt für Gesundheit

Cough and sneeze into a paper tissue or the crook of your arm

Blowing your nose, sneezing, spitting and coughing can all spread viruses if you don’t follow the rules.

Frequently asked questions (FAQ)

Together against COVID-19

Detailed information on the closure of the Arosa Lenzerheide holiday region can be found here.

  • In indoor areas, all persons aged 12 and over must wear a mask. Please bring your own mask. Guests without a mask are not carried. 
  • The mask requirement does not apply to the outdoor area or the chair lifts. However, we ask you to wear a mask in the outdoor area as well, if the minimum distance cannot be maintained.

We would like to draw your attention here to the rules of hygiene and conduct laid down by the federal government:

Bildergebnis für coronavirus so schützen wir uns 

The Lenzerheide holiday region started summer operations on 6 June 2020. Detailed information on operating hours can be found under Lift Status & Open Facilities.

You will find everything from A to Z under things to know about Lenzerheide

If you have purchased tickets for an event that was cancelled due to the coronavirus, please contact the organizer directly. Only the organizer himself can decide whether a refund or possibly a postponement of the event is possible.

Smaller border crossings will remain closed until further notice and border traffic will be channelled to larger border crossings. The closure only affects passenger traffic.

At the open border crossings, persons may cross the border if they fulfil one of the conditions laid down in Art. 3 of COVID-19 Ordinance 2 of 13 March 2020.  

More Informations

Get more information about the current situation in the canton of Graubünden and in Switzerland. You can find daily news on the websites of the Canton of Graubünden and the Federal Office of Public Health (FOPH).

canton of Graubünden
federal office of public health


The Lenzerheide holiday region invites you to discover, this summer more than ever.

Whether you are sporty, comfortable, alone, in a group or as a family - everyone is invited to (re)experience Lenzerheide. Share your discoveries from cosy spots to hidden tours with #discoverlenzerheide.

More details

Easy Winter Storno

Look forward to your coming winter holidays in Lenzerheide! With us you are on the safe side: If, after you have made your booking with us, there is a renewed outbreak of the coronavirus or you are unable to start your journey, various accommodations offer you free cancellation up to 31 days before arrival. The conditions applicable in each case are displayed directly in the shopping basket for each service provider. So nothing stands in the way of a successful booking!

  • Free of charge until 31 days before arrival
  • 30 to 14 days before arrival 70% of the booking amount
  • 13 to 3 days before arrival 90% of the booking amount
  • from 2 days before arrival/non-arrival 100% of the booking amount
Book your winter holiday in Lenzerheide now