Covid-19: Information & Protective Measures

Summer season 2021 in Lenzerheide

Dear guests and service providers of the Lenzerheide holiday region

In the Lenzerheide holiday region, the safety and health of guests, residents and employees has top priority. Adherence to all protective measures to prevent infections with the Covid-19 virus are central to this. Nevertheless, we would like to enable you to spend relaxed and as normal as possible days in our region. Below is the most important information for a safe stay with us in the Lenzerheide holiday region.

Last updated: 21 May 2021, 6.00 pm

Label Arosa Lenzerheide geprüft | © Arosa Lenzerheide

Lenzerheide certified companies

It is important for the Lenzerehide holiday region to protect guests and employees as much as possible from Covid-19. For this reason, appropriate protection concepts are in place in the companies.

The «Arosa Lenzerheide tested» label shows which companies have committed themselves to special protection against the corona virus.

We wish you a great and safe stay in Lenzerheide!

certified companies (pdf)

HOW WE PROTECT OURSELVES IN LENZERHEIDE

Together against COVID-19

General protective measures
So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Face coverings are mandatory

In all facilities (gondola lifts, reversible aerial tramways, chairlifts, skilifts), in all enclosed spaces as well as in the catering and hotel industry, it is compulsory for persons aged 12 and over to wear a face-coverings.

The following models of face-coverings are permitted and recommended for use on mountain railways.

Face-coverings must also be worn in outdoor queuing areas.

Failure to comply with the obligation to wear face-coverings will result in expulsion from the holiday region.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Wash your hands thoroughly

Hand hygiene is even more important this winter:

  • Guests and employees wash their hands thoroughly several times a day.
  • Whenever possible, we refrain from shaking hands and smile charmingly at our counterpart during your stay on the mountain.
  • Furthermore, we recommend the use of the generously provided hand disinfectants.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Keep distance

You can become infected with the new coronavirus if you have close and prolonged contact with an infected person. By keeping the necessary distance (1.5 metres), you protect yourself and others from infection:

  • Keep distance to the people in front and behind you when you are queuing
  • Protect particularly endangered persons in your environment by keeping a distance
  • In restaurants, guests may only take off the mask when seated at a table.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Carry out cleaning and disinfection measures

We ensure regular cleaning and disinfection of toilets, often touched surfaces in buildings and transport systems, especially contact surfaces such as handrails, handles and shelves.

  • Our guests and employees cough and sneeze into a handkerchief or the crook of their arm.
  • We professionally dispose of our used face coverings in the waste. We wash the face coverings daily.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Show self-responsibility

Please show personal responsibility and protect the health of your fellow human beings. Install and activate the Swiss Covid-APP and thereby help to optimise «contact tracing».

Respect our health and hygiene guidelines and enjoy your winter sports days in Arosa Lenzerheide.

Let's give Sars-Cov-2 in Arosa Lenzerheide no chance!

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Buy tickets online & pay cashless

Buy your day or multi-day ticket online whenever possible. The earlier you book your ticket, the lower your price!

If you buy your ticket at one of our sales points, we ask you to always pay cash-free whenever possible.

Protective measures mountain railways
So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Guidelines for safe winter sports operations in Arosa Lenzerheide

Detailed protection concept of the Arosa Lenzerheide mountain railways

Protective measures mountain restaurants
So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

The closure of all catering establishments has been extended.

Restaurants have been allowed to open their outdoor areas since 19 April 2021.

A list of currently open restaurants can be found here.

 

Frequently asked questions (FAQ)

Here you will find answers to frequently asked questions.

Churwalden 

Dr. med. Karl Mannhart, Pradafenzerweg 2, 7075 Churwalden, P +41 81 382 03 82Website 

Lenzerheide 

The local medical practices offer antigen rapid tests-nasopharyngeal swabs as well as PCR-nasopharyngeal swabs. Please make an appointment in advance.

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An overview of open establishments in the Lenzerheide holiday region can be found here.

You can find detailed information on the safety measures for using the mountain railways here.

Find out more before your trip on the website of the State Secretariat for Migration SEM. There you will find questions and answers on entry and stay in Switzerland, the exceptions and suspension of visas.

From 8 February, you will have to submit your contact details electronically when you enter Switzerland. The Electronic form for incoming travellers can be filled out online.

A current overview of all upcoming events can be found in the Top Events.

If you have purchased tickets for an event that was cancelled due to the coronavirus, please contact the organizer directly. Only the organizer himself can decide whether a refund or possibly a postponement of the event is possible.

If, after your booking, there are new restrictions due to the coronavirus or you are unable to start your journey, various accommodations offer you a free cancellation up to 31 days before arrival. The conditions applicable in each case are displayed directly in the shopping basket for each service provider. Nothing stands in the way of a secure booking!g! 

  • Free of charge until 31 days before arrival
  • 30 to 14 days before arrival 70% of the booking amount
  • 13 to 3 days before arrival 90% of the booking amount
  • from 2 days before arrival/non-arrival 100% of the booking amount

You are welcome to send us a cancellation request, and we will process it as soon as possible.

peaceful coexistence Between animals, hikers, bikers

Lenzerheide is appreciated by hikers, bikers and animals as an active recreation area. We therefore ask you... 

... to stay on the designated paths.
... to always close pasture gates and fences.
... keep your distance from suckler cows.
... take litter away with you.
... keep dogs on a leash and avoid the grazing area.
... ride your bike carefully. Oncoming traffic on forest roads and animals on the bike trails are possible.
... show consideration for each other, especially on trails where bikers and hikers pass. 

Contact

Our guests and their concerns are close to our heart. Help us to make the stay more pleasant and safer for all our guests. We look forward to your ideas and suggestions for improvement. Thanks to you, we can continuously improve.

Send your feedback

More Information

Get more information about the current situation in the canton of Graubünden and in Switzerland. You can find daily news on the websites of the Canton of Graubünden and the Federal Office of Public Health (FOPH).

canton of Graubünden

Information and updates on the current situation in the canton of Graubünden.

federal office of public health

Information on the new coronavirus from the Federal Office of Public Health.

Schneeschuhwandern in Lenzerheide | © Urban Engel Perspectiva

#discoverlenzerheide

The Lenzerheide holiday region invites you to discover, this summer more than ever.

Whether you are sporty, comfortable, alone, in a group or as a family - everyone is invited to (re)experience Lenzerheide. Share your discoveries from cosy spots to hidden tours with #discoverlenzerheide.

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