Covid-19: Information & Protective Measures

Mountain Railways Arosa Lenzerheide Summer 2021

Dear guests, locals and dear service providers,

We look forward to welcoming you to Arosa Lenzerheide. You will have the full range of transport facilities, hiking trails and bike trails at your disposal in the 2021 summer season. We are convinced that you will find sufficient safety distance in Arosa Lenzerheide so that you can spend beautiful and relaxing days. New directives and findings are constantly being incorporated into the measures.

Last updated: 13 September 2021

Latest information

9 September 2021

From Monday, 13 September 2021, a Covid-19 certification will be mandatory in indoor areas of mountain restaurants. This means that only vaccinated, tested or recovered guests will have access to indoor areas.

Arosa Lenzerheide certified companies

In both destinations Arosa and Lenzerheide it is of great importance to protect guests and employees as much as possible from Covid-19. To achieve this goal, the holiday region has set up a specific protection label.

The «Arosa Lenzerheide certified» label shows which establishments have committed themselves to special protection measurements against the coronavirus.

The mountain railways Arosa Lenzerheide participate in the Covid-19 tests in the canton of Graubünden. Our employees voluntarily and regularly have themselves tested for Covid-19.

We wish you a great and safe stay in Arosa Lenzerheide!

Guidelines for your safe visit in Arosa Lenzerheide

What does summer operation look like?

Face Coverings

In all enclosed mountain railways (gondola lifts, aerial tramways) in all enclosed rooms of the mountain railways and in all indoor areas of restaurants and hotels there is an obligation to wear a face covering for persons over 12 years of age.

The following models of face coverings are permitted and recommended for transport on the mountain railways.

The queuing areas are organized in such a way that groups of people standing close together are avoided as far as possible. It is also compulsory to wear certified face-coverings in outdoor queuing areas if the minimum distance of 1.5 metres cannot be maintained.

Access to indoor mountain restaurants only with a valid Covid-19 certificate.

Access to the interior of mountain restaurants is only granted to those who can present a valid Covid-19 certificate and official identification. The Covid-19 certificate, which is issued in paper form or as a PDF document with a QR code, documents a Covid-19 vaccination, a previous illness or a negative test result.

Information on the Covid-19 certificate can be found here.

Do not close windows

Ventilate in all closed systems while driving. Please do not close windows.

Free from symptoms

By entering the Arosa Lenzerheide summer sports area and passing through the turnstile guests confirm that they are healthy and do not show any Covid-19 symptoms.

Guests with Covid-19 symptoms are not allowed to enter the summer sports area.

Reference from the summer sports area

Guests who do not comply with the requirements of the FOPH and the Arosa Lenzerheide summer sports area will be expelled from the summer sports area.

Example: If you do not wear a face-covering during your stay, our personnel will expulse you from the summer sports area.

Buy tickets online & pay cashless

Your advantages when buying online:

When you load directly onto a keycard or your SwissPass, you do not lose any time while waiting in line at our sales outlets.
You benefit from a 6% discount on tickets in our online ticket shop.
Guests staying at the hotels have the opportunity to pick up their online tickets.

We ask you to pay cashless whenever possible.

Parking: Please use the following payment solutions while parking in Arosa & Lenzerheide: TWINT QR Code, ParkingPay, EasyPark, SeppApp

Pandemic insurance

Our annual and season tickets as well as all tickets purchased online have a pandemic insurance which comes into effect if the entire area of validity of the ticket is affected by official instructions.
You can find more information in the FAQ.

Employees

The employees of the Arosa Lenzerheide railways are trained in the protective measures and sensitized to the topic.

All employees of the mountain railways wear a certified face covering.

We are testing

The summer sports resort Arosa Lenzerheide is part of the operational testing in Graubünden. Employees test themselves regularly and voluntarily for Covid-19.

Carry out cleaning and disinfection measures

We ensure regular cleaning and disinfection of toilets, often touched surfaces in buildings and transport systems, especially contact surfaces such as handrails, handles and shelves.

Our guests and employees cough and sneeze into a handkerchief or the crook of their arm.
We professionally dispose of our used face coverings in the waste. We wash our face coverings daily.

General protective measures

Wash your hands thoroughly

Hand hygiene is even more important this summer:

Guests and employees wash their hands thoroughly several times a day.
Whenever possible, we refrain from shaking hands and smile charmingly at our counterpart during your stay on the mountain.
Furthermore, we recommend the use of the generously provided hand disinfectants.

Keep distance

You can become infected with the coronavirus if you have close and prolonged contact with an infected person. By keeping the necessary distance (1.5 metres), you protect yourself and others from infection:

Keep distance to the people in front and behind you when you are queuing
Protect particularly endangered persons in your environment by keeping a distance
In restaurants, guests are only allowed to take off their face-coverings when they are seated at a table.

Show self-responsibility

Please show personal responsibility and protect the health of your fellow human beings. Install and activate the Swiss Covid-APP and thereby help to optimize «contact tracing».

Respect our health and hygiene guidelines and enjoy your stay in Arosa Lenzerheide.

Please use the waste bins provided for the disposal of single-use masks.

Face Coverings

What kind of face coverings are permitted for transport on the mountain railways?

✅ Hygienic mask / medical face mask (surgical mask, surgical mask)
When used correctly, such masks protect other people from infection. The masks are permissible.

✅ Industrially manufactured textile mask (community mask)
When used correctly, such masks protect other people from infection. The Swiss Nation COVID-19 Science Task Force has drawn up a recommendation which such textile masks must comply with. The masks according to this standard are permitted.

✅ Respiratory protection mask (Filtering face piece (FFP) or FFFP2 / FFFP3 mask)
These masks protect the wearer from solid and liquid particles and aerosols. Such masks are available to medical personnel for their work. These masks are permitted, but are not recommended by the FOPH for private use.

❌ Other masks (self-sewn mask, do-it-yourself mask, etc.)
Such masks do not provide reliable protection. These types of masks are NOT allowed.

❌ Scarf, cloth, visors
Scarves or shawls do not provide sufficient protection against infection and have only a limited foreign protective effect. They do not replace a mask. Visors protect the eyes from possible infection by droplets, but infection via the mouth or nose cannot be ruled out.

❌ Balaclavas
Balaclavas protect against the cold on the ski slope. They do not provide sufficient protection against infection and have only a limited protective effect. They do not replace a mask. These types of masks are NOT allowed.

FREQUENTLY ASKED QUESTIONS (FAQ)

What kind of face coverings are permitted for transport on the mountain railways?

You can find out which kind of face coverings are permitted for transport on the mountain railways here.

Do the Arosa Lenzerheide mountain railways sell certified face coverings?

Medical face masks can be purchased at the points of sale for CHF 1.00.

Which Covid-19 certificates are accepted?

Information on the Covid-19 certificate can be found here.

Are there any special conditions for my TOPCARD, Annual Pass Arosa Lenzerheide Local or graubündenCARD?

Should there be another pandemic and an official order to close the entire ski area, you will be covered as follows during the 2021/22 season:

Paid price x days lost due to pandemic/epidemic
260 Operating days

The entire area of validity of the annual pass must be affected by the closure. The days lost count from 260 operating days as a result of the order. Days lost as a result of the date of purchase are not included in the calculation. The refund will be issued in the form of a set-off against the purchase of the next annual pass or as a voucher.

A similar regulation applies to the graubündenCard, considering the higher number of operating days. You can find more information here.

Are there special conditions for the transport of guests who cannot wear mouth-nose protection?

Confirmations from a medical professional in accordance with Art. 5 Para. 1 lit. b of the Covid-19 Ordinance Special Situation are accepted. These are checked at our main ticket offices, whereupon a confirmation is issued which must be shown to the mountain railway staff in each case. Please send us the request with the medical certificate in advance to info@arosabergbahnen.ch (Arosa) or bergbahnen@arosalenzerheide.swiss (Lenzerheide) so that we can prepare the confirmation.

CURRENT SITUATION, OPEN BUSINESSES AND MORE IN THE TWO DESTINATIONS

Find out more about the current situation, open businesses & restaurants as well as all protection concepts in the two destinations Arosa and Lenzerheide, as well as further information on the protection of our guests.