Covid-19: Information & Protective Measures
Mountain Railways Arosa Lenzerheide Winter 2020/21
We look forward to welcoming you in Arosa Lenzerheide. During the following winter season, you will have access to the full range of transport facilities, slopes and other infrastructure. We are convinced that you will find sufficient safety distance in our winter sports area, so that you can spend beautiful and relaxing winter sports days. New instructions and findings will be continuously implemented:
Last update: 21 January 2021
Arosa Lenzerheide certified companies
In both destinations Arosa and Lenzerheide it is of great importance to protect guests and employees as much as possible from Covid-19. To achieve this goal, the holiday region has set up a specific protection label.
The «Arosa Lenzerheide certified» label shows which establishments have committed themselves to special protection measurements against the coronavirus.
Guidelines for your safe visit in Arosa Lenzerheide
FREQUENTLY ASKED QUESTIONS (FAQ)
No. With the annual or season ticket or a ticket purchased online there is always access and the tickets already sold have priority. When the limit is reached, further sales will be stopped. In this case, only the pickup of a ticket previously booked online can take place at the ticket offices.
Yes, there is a risk especially on peak days with usually very high occupancy. If you want to be sure, we recommend you to book your ski ticket online in advance well in advance. In some hotels you can also buy the ticket in advance.
If your hotel works in a special cooperation model with us, you will also have tickets available there. The following hotels are included: Arosa Vetter Hotel, Blatter's Arosa Hotel, Hotel Hohe Promenade, Hotel Prätschli, Robinson Club Arosa, Sunstar Hotel Arosa, Tschuggen Grand Hotel, Hotel Dieschen, Maiensässhotel GuardaVal, Berghotel Tgantieni, Valbella Resort, Arosa Mountain Lodge.
There is no restriction on single tickets for pedestrians.
- ✅ Hygienic mask / medical face mask (surgical mask, surgical mask)
When used correctly, such masks protect other people from infection. The masks are permissible.
- ✅ Industrially manufactured textile mask (community mask)
When used correctly, such masks protect other people from infection. The Swiss Nation COVID-19 Science Task Force has drawn up a recommendation which such textile masks must comply with. The masks according to this standard are permitted.
- ✅ Respiratory protection mask (Filtering face piece (FFP) or FFFP2 / FFFP3 mask)
These masks protect the wearer from solid and liquid particles and aerosols. Such masks are available to medical personnel for their work. These masks are permitted, but are not recommended by the FOPH for private use.
- ❌ Other masks (self-sewn mask, do-it-yourself mask, etc.)
Such masks do not provide reliable protection. These types of masks are NOT allowed.
- ❌ Scarf, cloth, visors
Scarves or shawls do not provide sufficient protection against infection and have only a limited foreign protective effect. They do not replace a mask. Visors protect the eyes from possible infection by droplets, but infection via the mouth or nose cannot be ruled out.
- ❌ Balaclavas
Balaclavas protect against the cold on the ski slope. They do not provide sufficient protection against infection and have only a limited protective effect. They do not replace a mask. These types of masks are NOT allowed.
Certified «Arosa Lenzerheide» are again available in a limited quantity.
Various models are also available in the local sports shops. The following models of face-coverings are permitted and recommended for transport on the mountain railways.
The sustainably produced mask scarf has cult potential. It has been tested in Switzerland by the independent test institute SQTS and complies with the recommendations of the Swiss National Covid Science Task Force (FOPH). The particle retention capacity (filtration of aerosols that are exhaled) is excellent at 95%. The mask is breathable, water-repellent and washable. In addition, the mask is coated with the Swiss technology «HeiQ Viroblock» to protect wearers from Covid viruses as well as other viruses and bacteria. You can find concrete test results and current statements from the renowned, accredited test laboratory Swiss Quality Testing Services (SQTS), which is recommended by the Federal Office of Public Health and approved for such tests, here.
The protection is also given after 30 washes, as you can see from the report of the test laboratory here.
Guests with a medical certificate will only be transported on individual journeys as pedestrians. Transport in large gondolas is excluded. The certificate must be presented to the railway staff without being asked.
If the days cannot be used because the entire ski area had to be closed due to official orders, the days in question will be reimbursed.
If the journey is not possible due to an official order, the refund policy for ski tickets is also applied. The guest must provide evidence of the impossibility of arrival due to official orders in a comprehensible manner (e.g. publication of the authority on its website as a screenshot). A compulsory quarantine of more than 5 days on entry into Switzerland or on return is also considered an official ban. A purely official recommendation is not considered an order.
Should there be another pandemic and an official order to close the entire ski area, you will be covered as follows during the 2020/21 season
Paid price x days lost due to pandemic/epidemic
260 Operating days
The entire area of validity of the annual pass must be affected by the closure. The days lost count from 260 operating days as a result of the order. Days lost as a result of the date of purchase are not included in the calculation. The refund will be issued in the form of a set-off against the purchase of the next annual pass or as a voucher.
The regulation applies to the TOPCARD and the Arosa Lenzerheide local annual season ticket valid from 2020/21. A similar regulation applies to the graubündenCard, considering the higher number of operating days. You can find more information here.
VIDEO MESSAGE TO OUR GUESTS
We do everything we can to make you feel safe and comfortable with us. The safety and health of our guests, employees and the public are our top priority. And we would like to thank you in advance for your support in implementing the protective measures.
Detailed INFORMATION ABOUT THE CURRENT SITUATION IN AROSA AND LENZERHEIDE
Find out more about the current situation in the two destinations Arosa and Lenzerheide, as well as further information on the protection of our guests. We look forward to welcoming you soon in Arosa Lenzerheide!