FAQ & Covid-19 protective measures

Mountain Railways Arosa Lenzerheide Winter 2020/21

Dear guests, dear locals

The safety and health of our guests and employees are essential in Arosa Lenzerheide. With specific and useful measures, we offer you safe, exciting and relaxing days in the Arosa Lenzerheide winter sports area in winter.

INFORMATION FOR THE Summer season 2020

Day and multi-day tickets for Arosa and Arosa Lenzerheide as well as combination tickets for the Arosa Bear Sanctuary can be purchased online. Due to the existing uncertainties, this summer is not «the earlier the better». The same price will always be available. However, take the opportunity to load your SwissPass or Keycard directly and skip the checkout.

How we protect ourselves in Arosa Lenzerheide

What does the summer operation look like?

In general, the distance rules and hygiene measures of the Confederation apply. In addition to the guest's own responsibility in this respect (e.g. in the waiting areas), further measures have been implemented (extract from the protection concept):

  • Masks are required in all public indoor areas (gondola and aerial tramways, point of sales and restaurants.)
  • Guest flows are directed as far as possible so that as few encounters as possible take place.
  • In the aerial tramways the capacities are reduced.
  • The chairlift Tschuggen-Ost is used for the ascent as relief during peak times.
  • The bikes are loaded at the stations by the guests themselves.
  • Our employees wear a mask when in contact with guests or a protective screen is fitted (e.g. cash desk).
  • Sensitive areas (e.g. toilets and often touched surfaces) are regularly cleaned and disinfected during the day.
  • When purchasing tickets, please always pay cashless if possible and buy day/multi-day tickets and combination tickets for the Arosa Bear Sanctuary online.

At this point we would like to thank our guests for their appreciated cooperation!

  • In indoor areas, all persons aged 12 and over must wear a mask. Please bring your own mask. Guests without a mask are not carried. 
  • The mask requirement does not apply to the outdoor area or the chair lifts. However, we ask you to wear a mask in the outdoor area as well, if the minimum distance cannot be maintained.

Dense forests, clear lakes and fresh mountain air: Switzerland as a travel destination offers not only pure nature but also safety and a good health system. The tourist service providers also take special measures to protect their guests and ensure that they have a pleasant stay in Switzerland.

INFORMATION FOR THE WINTER SEASON 2020/2021

We look forward to welcoming you in Arosa Lenzerheide from Saturday, 28 November 2020. In the winter season 2020/2021, you will have access fully range of transport facilities, slopes and other infrastructure. Information on operating hours and the structure of the ski area can be found here. We are convinced that you will find sufficient safety distance in our winter sports area, so that you can spend beautiful and relaxing winter sports days in the coming winter. New instructions and findings will be continuously incorporated into the measures.

How we protect ourselves in Arosa Lenzerheide

What does the winter sports operation look like?

In all enclosed installations (gondola lifts, aerial tramways), in all enclosed rooms of the mountain railways and in all mountain restaurants, persons aged 12 and over are obliged to wear a mouth and nose protector.

The queuing areas are organised in a way that groups of people standing close together are avoided as far as possible. If the minimum distance of 1.5 m cannot be maintained in outside queuing zones, we recommend wearing a mouth and nose protector.

Certified mouth and nose protectors are available in sports shops and in limited numbers at our ticket offices (see also FAQ).

Most of the mountain railways and lifts in Arosa Lenzerheide are outdoors. This applies to many of the entry points as well. For closed mountain railways we will work according to demand to reduce the risks. Information about open lifts, slopes, mountain restaurants and more, up-to-date and in real time, can be found here.

Under the headline «Good Morning Arosa», the Arosa mountain railways have already decided that - as soon as snow conditions permit - the chairlift Tschuggen Ost, the cable car Kulm, the ski lift Tomeli and the chairlift Brüggerhorn will all start operating in the morning from 8.20 am.  The Arosa-Weisshorn cable car will be in operation from 9.00 am. On the Lenzerheide side, the lifts will already start operating at 8.30 am anyway. Further adjustments to operating times on both the Arosa and Lenzerheide sides will be made as required.

Buy your day or multi-day ticket online whenever possible. The purchase of ski and snowboard tickets in our online ticket shop is worth three times as much for you:

  1. By loading them directly onto a keycard or your SwissPass, you won't lose any time queuing at our sales points and can therefore spend more time on our slopes.
  2. You benefit from lower ticket prices. The prices for winter day and multi-day tickets Arosa Lenzerheide are always at least 6% cheaper in the online ticket shop than at our sales points. The earlier the better.
  3. In many establishments, guests staying in Arosa Lenzerheide have the opportunity to pick up their online tickets (pickup) or buy a ticket.

If you purchase your ticket at one of our sales points, we ask you to always pay without cash if possible.

Our annual and season tickets as well as all tickets purchased online have a pandemic insurance which comes into effect if the entire area of validity of the ticket is affected by official instructions. You can find more information in the FAQ.

Observe the hygiene and conduct rules of the Federal Office of Public Health. At our WC facilities, sales points, transport facilities and in the mountain restaurants, there are sufficient hand disinfection facilities available. Follow the signs with the precautionary measures.

We provide regular (several times a day) cleaning and disinfection of toilets, often touched surfaces in buildings and transport systems, especially contact surfaces such as holding rods, handles and shelves. Support us by not leaving any waste lying around.

The employees of the Arosa Lenzerheide cableways are trained in the protective measures and sensitised to the topic. All employees of the mountain railways wear a certified mouth and nose protector.

In all mountain restaurants it is obligatory to wear a face mask for people over 12 years of age until the guests sit at the table.

The individual mountain restaurants implement the specifications of Gastrosuisse adapted to the respective operation. We attach great importance to the fact that you will be offered the usual range of catering options on the mountain. In addition, thanks to the many entry points, there are also numerous possibilities in the valley.

After skiing or at the end of a day of winter sports, there are various possibilities for a cosy end to the day. However, this has nothing to do with the après-ski as you know it from the last years.

So that you can enjoy a stress-free and safe culinary experience in the mountain restaurants, preparations are being made in every restaurant for a uniform «tracing system» and a system for online table reservations.

Please show personal responsibility and protect the health of your fellow human beings. Install and activate the Swiss Covid-APP and thereby help to optimise «contact tracing». Respect our health and hygiene guidelines and enjoy your winter sports days in Arosa Lenzerheide. Let's give Sars-Cov-2 in Arosa Lenzerheide no chance together!

FREQUENTLY ASKED QUESTIONS (FAQ)

Should there be another pandemic and an official order to close the entire ski area, you will be covered as follows during the 2020/21 season

Paid price x days lost due to pandemic/epidemic
260 Operating days

The entire area of validity of the annual pass must be affected by the closure. The days lost count from 260 operating days as a result of the order. Days lost as a result of the date of purchase are not included in the calculation. The refund will be issued in the form of a set-off against the purchase of the next annual pass or as a voucher.

The regulation applies to the TOPCARD and the Arosa Lenzerheide local annual season ticket valid from 2020/21. A similar regulation applies to the graubündenCard, considering the higher number of operating days. You can find more information here.

If the days cannot be used because the entire ski area had to be closed due to official orders, the days in question will be reimbursed.

If the journey is not possible due to an official order, the refund policy for ski tickets is also applied. The guest must provide evidence of the impossibility of arrival due to official orders in a comprehensible manner (e.g. publication of the authority on its website as a screenshot). A compulsory quarantine of more than 5 days on entry into Switzerland or on return is also considered an official ban. A purely official recommendation is not considered an order.

Yes, we have bought a limited number of face masks, model halsbuff, from MNS. We sell the halsbuff branded with «Arosa Lenzerheide» from the second half of November (exact delivery date still pending) at the sales points of the mountain railways in the valley. The sales price is CHF 20.00. Annual and season ticket holders receive the Halsbuff at a special price of CHF 12.00 on presentation of their ticket.

Attention: limited number.

Detailed INFORMATION ABOUT THE CURRENT SITUATION IN AROSA AND LENZERHEIDE

Find out more about the current situation in the two destinations Arosa and Lenzerheide, as well as further information on the protection of our guests. We look forward to welcoming you soon in Arosa Lenzerheide!

Skiing in Arosa Lenzerheide | © Arosa Lenzerheide

SWITZERLAND GOES SKIING

A private initiative of Seilbahnen Schweiz, the mountain railways, destinations and players in winter and snow sports for a safe and beautiful ski season in the Swiss mountains.

Ski resorts and mountain railways throughout Switzerland have taken all the necessary precautions to ensure that they can implement all the requirements of the authorities for the safety of their guests. So, nothing stands in the way of fun in the snow and thus the winter holidays.

SWITZERLAND GOES SKIING