Covid-19: Information & Protective Measures

Mountain Railways Arosa Lenzerheide Winter 2021/22

Dear guests, locals and dear service providers,

We look forward to welcoming you to Arosa Lenzerheide. The full range of transport facilities and slopes will be available to you in the 2021/22 winter season. We are convinced that you will find sufficient safety distance in Arosa Lenzerheide so that you can spend beautiful and relaxing days. New directives and findings are constantly being incorporated into the measures.

Last updated: 24 January 2022

Latest information

17 December 2021

From Monday, 20 Monday 2021, 2G instead of 3G certificates will be mandatory for restaurant interiors.

Information on the Covid-19 certificate can be found here.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

15 December 2021

The mountain railway industry is aware of the difficult epidemiological situation and is voluntarily introducing new measures for safe winter operations. In addition to the current regulations such as the obligation to wear mouth-nose protection in enclosed facilities and rooms and to maintain distance indoors, a new capacity restriction of 70% in large cabins will apply from Saturday, 18 December 2021.

Label Arosa Lenzerheide certified | © Arosa Lenzerheide

Arosa Lenzerheide certified companies

In both destinations Arosa and Lenzerheide it is of great importance to protect guests and employees as much as possible from Covid-19. To achieve this goal, the holiday region has set up a specific protection label.

The «Arosa Lenzerheide certified» label shows which establishments have committed themselves to special protection measurements against the coronavirus.

The mountain railways Arosa Lenzerheide participate in the Covid-19 tests in the canton of Graubünden. Our employees voluntarily and regularly have themselves tested for Covid-19.

We wish you a great and safe stay in Arosa Lenzerheide!

Guidelines for your safe visit in Arosa Lenzerheide

What does winter operation look like?
So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Face Coverings

In all enclosed mountain railways (gondola lifts, aerial tramways) in all enclosed rooms of the mountain railways and in all indoor areas of restaurants and hotels there is an obligation to wear a face covering for persons over 12 years of age.

The following models of face coverings are permitted and recommended for transport on the mountain railways.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Capacity restrictions in large cabins

The majority of the transport facilities in the Arosa Lenzerheide ski area are located in the fresh air. This also applies to many entry points. Closed lifts operate according to demand to reduce risks and avoid waiting times.

In all large cabins (Arosa-Weisshorn aerial cableway 1st and 2nd sections, Urdenbahn and Rothorn 2) there is a capacity restriction of 70% of the maximum seats.

Under the title «Good morning Arosa», the Tschuggen Ost chairlift, the Kulm gondola, the Tomeli ski lift and the Brüggerhorn chairlift will also be in operation from 8.20 am this winter.

 

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Keep your distance in queuing areas

The queuing areas are organized in such a way that groups of people standing close together are avoided as far as possible. Mouth/nose protection is not compulsory in queuing areas outside.

Queuing with respect and personal responsibility: leave space for other guests, ensure the minimum distance of 1,5 meters.

Our recommendation: Voluntarily wear a face covering if the minimum distance cannot be maintained.

Access to indoor mountain restaurants only with valid 2G certificate

Access to the interior of mountain restaurants is only granted to those who can present a valid 2G certificate and official identification. The 2G certificate, which is issued in paper form or as a PDF document with a QR code, documents a Covid-19 vaccination or an illness that has been passed.

Information on the Covid-19 certificate can be found here.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Do not close windows

Ventilate in all closed systems while driving. Please do not close windows.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Free from symptoms

By entering the Arosa Lenzerheide ski area and passing through the turnstile guests confirm that they are healthy and do not show any Covid-19 symptoms.

Guests with Covid-19 symptoms are not allowed to enter the ski area.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Reference from the ski area

Guests who do not comply with the requirements of the FOPH and the Arosa Lenzerheide ski area will be expelled from the ski area.

Example: If you do not wear a face-covering during your stay, our personnel will expulse you from the ski area.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Buy tickets online & pay cashless

Your advantages when buying online:

  • When you load directly onto a keycard or your SwissPass, you do not lose any time while waiting in line at our sales outlets.
  • You benefit from a 6% discount on tickets in our online ticket shop.
  • Guests staying at the hotels have the opportunity to pick up their online tickets.

We ask you to pay cashless whenever possible.

Parking: Please use the following payment solutions while parking in Arosa & Lenzerheide: TWINT QR Code, ParkingPay, EasyPark, SeppApp

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Pandemic insurance

  • Our annual and season tickets as well as all tickets purchased online have a pandemic insurance which comes into effect if the entire area of validity of the ticket is affected by official instructions.
  • You can find more information in the FAQ.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Employees

The employees of the Arosa Lenzerheide railways are trained in the protective measures and sensitized to the topic.

All employees of the mountain railways wear a certified face covering.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Carry out cleaning and disinfection measures

We ensure regular cleaning and disinfection of toilets, often touched surfaces in buildings and transport systems, especially contact surfaces such as handrails, handles and shelves.

  • Our guests and employees cough and sneeze into a handkerchief or the crook of their arm.
  • We professionally dispose of our used face coverings in the waste. We wash our face coverings daily.

General protective measures
So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Wash your hands thoroughly

Hand hygiene is even more important this winter:

  • Guests and employees wash their hands thoroughly several times a day.
  • Whenever possible, we refrain from shaking hands and smile charmingly at our counterpart during your stay on the mountain.
  • Furthermore, we recommend the use of the generously provided hand disinfectants.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Keep distance

You can become infected with the coronavirus if you have close and prolonged contact with an infected person. By keeping the necessary distance (1.5 metres), you protect yourself and others from infection:

  • Keep distance to the people in front and behind you when you are queuing
  • Protect particularly endangered persons in your environment by keeping a distance.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Show self-responsibility

Please show personal responsibility and protect the health of your fellow human beings. Install and activate the Swiss Covid-APP and thereby help to optimize «contact tracing».

Respect our health and hygiene guidelines and enjoy your stay in Arosa Lenzerheide.

Please use the waste bins provided for the disposal of single-use masks.

Face Coverings

What kind of face coverings are permitted for transport on the mountain railways?

Hygienic mask / medical face mask (surgical mask, surgical mask)
When used correctly, such masks protect other people from infection.  The masks are permissible.

Industrially manufactured textile mask (community mask)
When used correctly, such masks protect other people from infection. The Swiss Nation COVID-19 Science Task Force has drawn up a recommendation which such textile masks must comply with. The masks according to this standard are permitted.

Respiratory protection mask (Filtering face piece (FFP) or FFFP2 / FFFP3 mask)
These masks protect the wearer from solid and liquid particles and aerosols. Such masks are available to medical personnel for their work. These masks are permitted, but are not recommended by the FOPH for private use.

Other masks (self-sewn mask, do-it-yourself mask, etc.)
Such masks do not provide reliable protection. These types of masks are NOT allowed.

Scarf, cloth, visors
Scarves or shawls do not provide sufficient protection against infection and have only a limited foreign protective effect. They do not replace a mask. Visors protect the eyes from possible infection by droplets, but infection via the mouth or nose cannot be ruled out.

Balaclavas
Balaclavas protect against the cold on the ski slope. They do not provide sufficient protection against infection and have only a limited protective effect. They do not replace a mask. These types of masks are NOT allowed.

FREQUENTLY ASKED QUESTIONS (FAQ)

You can find out which kind of face coverings are permitted for transport on the mountain railways here.

Medical face masks for CHF 1.00 and Arosa Lenzerheide Community masks (limited number) can be purchased at the points of sale.

Access to the interior of mountain restaurants is only granted to those who can present a valid Covid-19 certificate and official identification. The Covid-19 certificate, which is issued in paper form or as a PDF document with a QR code, documents a Covid-19 vaccination, a previous illness or a negative test result.

Vaccination certificates of guests from third countries (outside EU / EFTA / Schengen) who have been vaccinated with an EMA vaccine can apply for a Swiss Covid-19 certificate via the following platform: www.covidcertificate-form.admin.ch/foreign

Information on the Covid-19 certificate can be found here.

Should there be another pandemic and an official order to close the entire ski area, you will be covered as follows during the 2021/22 season:

Paid price x days lost due to pandemic/epidemic
260 Operating days

The entire area of validity of the annual pass must be affected by the closure. The days lost count from 260 operating days as a result of the order. Days lost as a result of the date of purchase are not included in the calculation. The refund will be issued in the form of a set-off against the purchase of the next annual pass or as a voucher.

A similar regulation applies to the graubündenCard, considering the higher number of operating days. You can find more information here.

Confirmations from a medical professional in accordance with Art. 5 Para. 1 lit. b of the Covid-19 Ordinance Special Situation are accepted. These are checked at our main ticket offices, whereupon a confirmation is issued which must be shown to the mountain railway staff in each case. Please send us the request with the medical certificate in advance to info@arosabergbahnen.ch (Arosa) or bergbahnen@arosalenzerheide.swiss (Lenzerheide) so that we can prepare the confirmation.

CURRENT SITUATION, OPEN BUSINESSES AND MORE IN THE TWO DESTINATIONS

Find out more about the current situation, open businesses & restaurants as well as all protection concepts in the two destinations Arosa and Lenzerheide, as well as further information on the protection of our guests.