Covid-19: Information & Protective Measures

Resort Lifts Arosa Lenzerheide

Dear guests, locals and dear service providers,

We look forward to welcoming you to Arosa Lenzerheide. We are convinced that you will find enough safety distance in Arosa Lenzerheide so that you can spend beautiful and relaxing days.

Last updated: 31  March 2022

1 April 2022

The Federal Council ends all measures.

The MNS obligation (mouth-nose protection) in closed installations (gondola lifts, aerial tramways) is abolished.

Guidelines for your safe visit in Arosa Lenzerheide

What does our operation look like?
So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Keep your distance

The queuing areas are organized in such a way that groups of people standing close together are avoided as far as possible.

Queuing with respect and personal responsibility: leave space for other guests, ensure the minimum distance of 1,5 meters.

Our recommendation: Voluntarily wear a face covering if the minimum distance cannot be maintained or you do not feel safe.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Do not close windows

Ventilate in all closed systems while driving. Please do not close windows.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Free from symptoms

By entering and passing through the turnstile guests confirm that they are healthy.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Buy tickets online & pay cashless

Your advantages when buying online:

  • When you load directly onto a keycard or your SwissPass, you do not lose any time while waiting in line at our sales outlets.
  • You benefit from a 6% discount on tickets in our online ticket shop.
  • Guests staying at the hotels have the opportunity to pick up their online tickets.

We ask you to pay cashless whenever possible.

Parking: Please use the following payment solutions while parking in Arosa & Lenzerheide: TWINT QR Code, ParkingPay, EasyPark, SeppApp

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Pandemic insurance

  • Our annual and season tickets as well as all tickets purchased online have a pandemic insurance which comes into effect if the entire area of validity of the ticket is affected by official instructions.
  • You can find more information in the FAQ.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Carry out cleaning and disinfection measures

We ensure regular cleaning and disinfection of toilets, often touched surfaces in buildings and transport systems, especially contact surfaces such as handrails, handles and shelves.

  • Our guests and employees cough and sneeze into a handkerchief or the crook of their arm.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Wash your hands thoroughly

Hand hygiene is even more important this winter:

  • Guests and employees wash their hands thoroughly several times a day.
  • Whenever possible, we refrain from shaking hands and smile charmingly at our counterpart during your stay on the mountain.

So schützen wir uns in Arosa Lenzerheide | © Arosa Lenzerheide

Show self-responsibility

Please show personal responsibility and protect the health of your fellow human beings.

FREQUENTLY ASKED QUESTIONS (FAQ)

Should there be another pandemic and an official order to close the entire ski area, you will be covered as follows:

Paid price x days lost due to pandemic/epidemic
260 Operating days

The entire area of validity of the annual pass must be affected by the closure. The days lost count from 260 operating days as a result of the order. Days lost as a result of the date of purchase are not included in the calculation. The refund will be issued in the form of a set-off against the purchase of the next annual pass or as a voucher.

A similar regulation applies to the graubündenCard, considering the higher number of operating days. You can find more information here.

CURRENT SITUATION, OPEN BUSINESSES AND MORE IN THE TWO DESTINATIONS

Find out more about the current situation, open businesses & restaurants as well as all protection concepts in the two destinations Arosa and Lenzerheide, as well as further information on the protection of our guests.