FAQ Coronavirus in Arosa

Last updated: 27 March 2020

We have compiled the most important information on the extraordinary situation in connection with the coronavirus in the canton of Graubünden below:

Dear guests, due to the updated decree of the canton of Graubünden, restaurants and retail businesses will be closed by Monday, 16 March 2020, 12.00 pm. Hotels, pharmacies and grocery stores remain open until further notice.

You can find up-to-date information about coronavirus on www.gr.ch/coronavirus or on the municipal website (www.gemeindearosa.ch). Should we receive official information from the municipality and the health service, we will provide transparent information here.  The infrastructure for following the rules of hygiene is very well developed in Arosa.

Update Saturday, 21 March 2020: From now on all horse carriage and taxi rides in Arosa are discontinued. Patient transport is handled by Alpinmedic.

Update Monday, 23 March 2020: From now on the Arosa bus will be running in the spring timetable.

The Municipality of Arosa and Arosa Tourism are planning to launch campaigns to provide support to people who need help in the current difficult times. We would like to make life easier and more fearless for all our fellow human beings in the coming weeks. If you are interested in errands, trips or other support, we thank you for your feedback. Register your help here

Hint: Many of those affected are not digitally mobile. One possible option is the neighbourhood letter. Click here for the template.

Looking for help?
Contact these persons:

Who? What? When? Time? Contact
Sabrina + Aaron groceries, walking the dog, post office visits, everything that is possible without a car, for 2 households a day Mon - Fri 10.00 - 18.00 Contact 
Janine groceries, picking-up medicine, errands, walking the dog, etc. Mon - Sun whole day Contact
Heinz doesn't matter what, everything that is needed, for up to 10 people a day always always Contact
Jasmin groceries, maybe care taking or other support always doesn't matter Contact

open vor everything, as a qualified coach I can support people in coping with this situation. I try to support as many people as possible.

every day 7.00 - 19.00 Contact
Daniel groceries, post office visits, pharmacie visit, or on request every day 8.00 - 17.00 Contact
Doris I can borrow puzzles and games from the toy library. on request on request Contact
Verena groceries, walking the dog, for 1-2 persons a day every day in the morning Contact
Eva walking the dog, other services every day on request Contact
Roland walking the dog, groceries, other services (postal & banking services, etc.) every day on request Contact
Muriel Groceries, errands, phone calls, for up to 2 people



08:00-10:00 18:00-20:00

whole day

Irene & Marco Groceries, errands Mon-Fri morning until evening contact
Yeliz Errands, transport rides, groceries and other support from 28 March on always contact
Michel Groceries, errands, etc., everything that is needed every day always contact
Intuitive support and also support in difficult life situations
every day Weekdays from 17.30 on, Weekends every time contact
Jule Social services every day always contact

Restaurants and retail businesses will be closed by Monday, 16 March 2020, 12.00pm. Hotels and grocery stores remain open until further notice.

Overview hotels

Chamanna Bed & Breakfast: open
Holiday flats Haus Belmont: open until and including 19 April
Hotel Erzhorn: open
Hotel Stoffel: open until and including Sunday 29 March
Valsana Apartments: bookable

Alpensonne: closed until 12 June
Arlenwald: closed
Arenas Resort Altein: closed                                                                                                                                                                        
Arosa Kulm Hotel & Alpin Spa: closed 
Arosa Vetter Hotel: closed until 3 July
Basic Hotel: closed until 17 June
Arosa Basic Hotel: closed until 17 July
Blatter's Hotel Arosa: closed until 19 June
Berggasthaus Heimeli: closed
BelArosa Suites & Wellness: closed
Golf- und Sporthotel Hof Maran: closed until 20 June
Haus am Wald: closed until 2 November
Home Hotel: closed until 30 April 
Hotel Hohe Promenade: closed
Hotel Hold: closed
Hotel Astoria: closed until 18 June
Hotel Cristallo: closed until 26 June
Hotel Gspan: closed until 10 July                                                                                                                                                        
Hotel Hohenfels: closed until 20 June      
Hotel Prätschli: closed                                                                                                                                                                         
Hotel Seehof: closed until 12 June
Hotel Sonnenhalde Garni: closed
Hotel Sorell: closed
Juhui Youth Hostel: closed until 12 June
Mezzaprada, Garni: closed
Provisional arrangement 13: closed 
Sunstar Hotel Arosa: closed until 26 June
The Excelsior Arosa: closed
Tschuggen Grand Hotel: closed 
Valsana Hotel: closed until 19 June
Waldhotel Arosa: closed     

Camping Arosa: closed

B&B Mountain Lodge, Langwies: open  
Boutiquehotel Rütihof, Litzirüti: closed 
Group house, St. Peter-Pagig: closed
Hotel Pagigerstübli: open, restaurant closed
Mountain inn Casanna, Fondei: closed
Pension alte Post, Langwies: closed, open from 15 June
Ramoz, Litzirüti: closed
The AlpinaLodge & The Alpina Mountain Resort & Spa, Tschiertschen: closed, open if possible from 20th May

Toilets at the middle station: closed

This list is updated on a regular basis.

Café Postplatz: For takeaway service contact  081 556 11 55
Restaurant Burestübli: For takeaway service contact 081 377 18 38
Erzhorn: Cordon Bleu for takeaway and delivery service https://www.erzhorn.ch/online-store or 081 377 15 26 between 5.30pm-7.30pm
Gspan: Pick Up or delivery service. All information on www.gspan.ch - fine menus for at home!
Provisorium13: Classics are delivered to your home. Orders are accepted daily from 16.00-18.00. Contact 081 377 12 16

This list is currently being compiled and will be updated regularly.

  • 13 to 22 March 2020: Arosa Electronica
  • 26 to 28 March 2020: 43rd Arosa Medical Congress
  • 27 to 29 March 2020: Waveup Banked Slalom
  • 26/27 to 29 March 2020: Horizont Snowmasters (Further information)
  • 3 to 5 April 2020: LIVE IS LIFE Arosa Lenzerheide (Further information)
  • 15./16. April 2020: Swiss Holiday Day (Schweizer Ferientag) Details
  • all Arosa Kultur events are cancelled (until 30 April 2020)
  • all Kulturhuus Schanfigg events are cancelled (until 30 April 2020)

Event tickets: If you have purchased tickets for an event that was cancelled due to the coronavirus, please contact the organizer directly. Only the organizer himself can decide whether a refund or possibly a postponement of the event is possible.

Accommodation: Should you not be able to travel to Arosa due to the coronavirus, although you have already paid for your trip, we ask you to contact the appropriate accommodation directly.
> For questions please use the following form.

Snow sports tickets: see below

Snow sports tickets refunds

Contact Arosa Tourism

Due to the restrictions imposed by the federal and cantonal authorities to contain the coronavirus, the guest information office of Arosa Tourism will probably remain closed until 30 April 2020. However, the staff of the Guest Information Office will still be happy to answer your enquiries by telephone and e-mail.

As of Monday, 23 March 2020, the guest information staff can be reached by e-mail and telephone as follows

  • Monday to Friday: 08.00 - 12.00 & 14.00 - 18.00
  • Saturday & Sunday: closed